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Cybersecurity

Cybersecurity Awareness

Zemen Bank takes a great care to protect customer’s sensitive data. Maintaining our customers trust and confidence is our priority.

More and more frequently, customers are using their mobile devices for online banking, payments, and shopping. We can now check our bank account balances, deposit a check using a mobile device’s camera, pay bills, transfer money between friends, and make purchases directly on our mobile devices. However, since these activities require users to provide sensitive personal information such as their names, account numbers, email addresses, and passwords, it is important to weigh the perceived benefits and potential risks associated with mobile payments and banking.

Be cyber secure at home.

We encourage customers to take the Following proactive Measures to Reduce the likelihood of becoming a victim of identity theft and fraud:

  • Be careful with sensitive information. Do not send bank account passwords or other sensitive information over unencrypted email and try not to use public Wi-Fi.
  • Use strong passwords, install anti-virus, anti-malware, and anti-ransomware software to prevent and detect fraudulent activity. Apply software patches.
  • Do not opening email attachments or clicking on links in unsolicited or suspicious looking email. Remember our bank will never email or call you to request login credentials.

To protect your account customers are advised to:

  • Monitor account activity regularly for transaction irregularities and report differences to the nearest branch of Zemen bank
  • Back up personal information and store it safely so that in the unfortunate event of ransomware or other cyber threats you can retrieve your data.
  • Look for special indicators such as web addresses with https:// that denote extra measures taken to help secure your information.

"Together, we can work towards a safer future by taking the right steps to prevent fraud."

Preventing Identity Theft

Securing your identity and protecting your information involves a collaborative effort between you, your bank and other establishments you do business with who have access to your personal information.

Implementing the following suggestions will make it extremely difficult for criminals to steal your identity:

Online Tips

  • Never access your online bank account while you are using a Wi-Fi hotspot (a public wireless internet access). These hotspots are normally in coffee shops, public areas, airports and college universities.
  • NEVER respond to an email that appears to be sent from us but is asking for personal information (account number, social security number, address, etc.). Zemen Bank NEVER send you emails asking you for those information. If you do receive an email that appears to be us but is asking for personal information, please forward your email to support@zemenbank.com.
  • Make sure your computer is running an anti-virus program and an anti-spyware program. Examples of an anti-virus program include Kaspersky Anti-Virus, McAfee Anti-Virus, and any other. These programs will make sure software isn’t located on your machine that may log your keystrokes.
  • If you suspect your account has been breached, contact us the bank immediately so we can investigate the incident in a timely fashion.
  • Make sure you have the most recent browser version. Examples of browsers include Microsoft Internet Explorer, Google Chrome and Mozilla Firefox.
  • Make sure you update your operating system (normally Microsoft Windows) when it asks you to.
  • When you're done using your email and online accounts, don't forget to lock them out.

Tips outside the Internet

  • Dispose documents containing personal information, such as account numbers, credit card details, ID numbers, etc. when not in used, by shredding them securely
  • Avoid carrying sensitive documents like your birth certificate or other vital records with you. Keep them in a safe place such as a safe deposit box.
  • Never give out personal information over the phone unless you know the person you are speaking with is legitimate.
  • If you receive credit card offers in the mail, don’t just throw them in the trash. Tear them up good or shred them. These can be used by someone else to steal your identity.